Privacy Policy

Effective Date: August 4, 2025

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At The Design Factory, we are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you engage with us through our website, social media platforms, or in person.

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What Information We Collect

We may collect the following personal information:

• Your name, contact number, and email address

• Your project address and renovation preferences

• Any information submitted through enquiry forms

• Payment information (if required for billing)

• Your interactions with us through WhatsApp, social media, or email

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How We Collect It

• When you fill up a contact or enquiry form

• When you message or call us

• During design consultations or project discussions

• Through referrals or social media advertisements

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Why We Collect Your Information

We collect your information to:

• Respond to enquiries and set up consultations

• Provide design proposals, quotations, and invoices

• Coordinate with suppliers, contractors, and partners

• Improve our services and communication

• Send you updates or promotions (only if you consent)

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How We Protect Your Data

Your personal data is stored securely and only accessible by authorised staff. We do not retain your data longer than necessary and use it strictly for business purposes.

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Who We Share Your Data With

We do not sell or rent your information. We may share data only with:

• Trusted subcontractors and suppliers involved in your project

• Payment providers for billing

• Authorities if legally required

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Marketing Messages

If you’ve given consent, we may send you marketing updates or promotions. You can opt out anytime by contacting us or using the “unsubscribe” link in our messages.

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Your Rights

You may:

• Access or update your personal information

• Request deletion of your data

• Withdraw consent for marketing

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Please email us at sales@thedesignfactorysg.com for such requests.

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Cookies (If Applicable)

If our website uses cookies, they help improve your browsing experience. You can adjust your browser settings to disable cookies at any time.

 

Policy Updates

We may update this policy from time to time. The latest version will always be available on our website.

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